By enrolling in a membership with HP Aesthetics, you agree to the following terms and conditions:
1. Membership Overview
Memberships are designed to provide patients with ongoing access to treatments, exclusive benefits, and preferential pricing. Membership benefits are available only whilst the membership is active and payments are up to date.
2. Payment Terms
Membership fees are payable monthly via direct debit or card payment.
Payments will be taken on the agreed date each month.
Failure to make payment may result in suspension of membership benefits until the account is brought up to date.
3. Beauty Bank Payments
Payments will be automatically raised as credit on your account and deducted from the total invoice at checkout. Payments are non-refundable or redeemable as cash.
3. Minimum Term
All memberships are subject to a minimum term of 12 months.
During this period, payments are non-refundable and cannot be cancelled except in exceptional circumstances at the discretion of the clinic.
4. Treatment Usage
All treatments included within the membership must be used within a 12-month period from the start date.
Any unused treatments will expire after this time and cannot be carried over, refunded, or exchanged.
5. Cancellation
After the minimum term, memberships may be cancelled with 30 days’ written notice.
If a member cancels before the end of the minimum term, any treatments received at a discounted membership rate may be recalculated at full price and the difference charged.
6. Missed Payments
If a payment is missed, membership benefits will be paused.
Persistent missed payments may result in termination of the membership and recovery of any outstanding balances.
7. Treatment Booking & Availability
All treatments are subject to availability and must be booked in advance.
Membership does not guarantee immediate appointments.
Standard clinic cancellation policies apply to all bookings.
8. Non-Transferable
Memberships are non-transferable and can only be used by the named member.
Benefits, treatments, and discounts cannot be shared or transferred to another individual.
9. Medical Suitability
All treatments are subject to a consultation and clinical assessment.
The clinic reserves the right to refuse treatment if it is deemed not clinically appropriate or safe.
No refunds will be given where treatment is contraindicated, but alternative options may be offered where possible.
10. Changes to Membership
HP Aesthetics reserves the right to amend membership pricing, benefits, or terms at any time.
Members will be given reasonable notice of any significant changes.
11. Refund Policy
Membership payments are non-refundable.
Unused treatments or benefits do not carry a cash value and cannot be refunded.
12. Liability
HP Aesthetics will not be held liable for any indirect or consequential loss arising from membership use.
Nothing in these terms excludes liability for negligence causing personal injury.
13. Contact
For any queries regarding your membership, please contact the clinic directly.